Charter of Practice

As a professional coach I adopt the core capabilities required by the European Mentoring & Coaching Council. I follow its code of ethics and guidelines for good practice. You can be assured that I will act within the highest standards of accountability, confidentiality, responsibility and integrity at all times.

My Aim
I am committed to providing a high-quality professional coaching service designed to serve the needs and interests of all my clients. My aim is to build a long-term relationship with them, supporting their efforts to achieve all their life and work goals.

As well as achieving my client's goals I help them learn new skills and behaviours that will open up new possibilities. I also offer insights into how they can shift their "way of being" from habits to free choices and from procrastination to positive action. My clients will be able to do more and be more than they ever thought possible.

My Values
I believe in mutual respect, collaborative action, equality and diversity. I will behave with integrity, honesty amd professionalism at all times. I coach to the human soul, looking for the deeper changes that can transform the quality and meaningfulness of people's lives.

Guarantees
I will make every effort to provide clients with the hours contracted to a high standard. Should I make a mistake I will seek to put it right to their satisfaction. I ask all my clients to sign a joint Coaching Agreement which outlines what is expected of of both parties.

Courtesy
In all conversations and communications I will maintain a high level of courtesy and good humour with clients, their families, employers and their customers as appropriate. I will reply promptly to all and any enquiries. I will listen carefully, question sensitively and take my clients seriously at all times.

I will always put my client's interests first, having absolute faith in their ability, potential and resourcefulness to succeed, treating them as experts in their own life and work.

Information and Assistance
Within the limits of ensuring the confidentiality of other clients, I will provide all the information and assistance that I can, to fulfil any agreements to he highest standards.

I will provide forms, exercises and web-based resources to help clients bring together information that can assist them in identifying the barriers to, and opportunities for, change.

Fairness
I will seek to be fair and honest in all aspects of my relationship with clients. Occasions do arise when I am ethically obliged to deal with issues that make the coaching relationship unworkable. When this happens I refer such clients to another coach or a health professional.

I advise my clients immediately should I feel that a conflict of interest exists that could stop me being objective. What's more, if a client is engaged in illegal activities I am obliged to terminate the Coaching Agreement.

When working with private clients the initial coaching session is always complimentary. If fees are not paid monthly, in advance, I reserve the right to postpone or cancel any future sessions.

Confidentiality
My highest priority is the wellbeing of my clients. I will therefore maintain a high level of integrity and trust throughout the relationship. I will at all times respect the confidentiality of existing and past clients and will not divulge any information unless required to do so by law.

Time Allocation
I will allocate sufficient time to be available for the session times agreed and remuneration will be apportioned and paid in advance for this allocation. Between formal coaching sessions, occasional communications via email or short conversations over the phone are welcomed to help mainatin clarity and focus.

The length and frequency of coaching sessions is negotiable beyond those specified in the Coaching Agreement, subject of course to availability. A range of options and packages are available.

Steve Trivett
Ontological Change Coach
Personal & Professional Development

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