Learning Labs

Handbook

This handbook contains a range of tools to support the activities of Learning Labs operating in a number of service improvement contexts.

What makes a Learning Lab effective is that it shifts the way participants think about the where they are now and where they want to be. It adopts a future focus on solutions. This means looking for ways of eliminating problems rather than spending a lot of valuable time trying to understand the problem, which is the result of past conditions that will have changed anyway.

By choosing appropriate tools, depending on the learning needs of the Lab group at the time, it is possible to explore new ways of thinking and doing things. Having created an implementation plan that the Lab participants think will work better than the old ways of doing things, they reflect on the lessons learned and the reasons behind their ability to agree on a preferred way forward. Armed with this new perspective on their own capabilities and the solution that emerged, the Lab is in a position to recommend or action its recommendations

The tools offered below are quick "how to" guides on the following topics:

Assessing conditions on the ground
Analysing and synrthesising data and tacit information

Measuring value
Communicating Effectively
Making sense
Understanding customers
Managing change

Building energy for change
Exploring possibilities and opportunities for innovation

Behaviing strategically
Continuously improving
Building rapport
Learning in teams

Committing to lasting results
Working together to implenment what works

Managing projects
Setting targets
Delivering results
Making decisions
Reviewing performance

DOWNLOAD A COPY - LEARNING LABS HANDBOOK
NB: This is a large file in Adobe Acrobat format