Resources - Index

You can access a wide variety of the tools and techniques by scrolling down or clicking on the options below. Check out the definitions in the right margin.

NOTE: This is not a comprehensive listing. the tools are a selection from those I have used over the years that have delivered results.

More detailed techniques and how to use them in different situations are contained in a number of publications now available for purchase. For a sample of their contents click on the titles below for more information.

Top-Down Change	Bottom-Up Change
These tools enable those with authority to secure change through structural and political action Business Excellence Prince II Balanced Scorecard Investors in People - weblink Six Sigma Internal Communication Visioning Business Planning Performance Management Re-engineering Scenario Planning Energy Management Quality Management Structural Change Resistance Work Outs	These tools enhance the ability of groups to secure change through collaborative action Appreciative Teambuilding Open Space Technology Learning Labs Community of Practice Future Search Planning for Real Working Climate Creativity Diversity Transformation Empowerment Solutions in Focus Appreciative Inquiry Coherence Systems Thinking Sigmoid Curve Possibility Space Dialogue And not But Storytelling FAST Method
Outide-In Change	Inside-Out Change
These tools enable customer demands and community needs to influence provider action Customer Relationships Reviews Audits & Health Checks Self-Assessments Best Value Benchmarking Lean Systems - weblink Customer Care Charter Mark Community Engagement Risk Assessments Process Mapping System Dynamics Value Management Outsourcing Supply Chain Value Web	These tools enable individuals to deliver personal or self-managed change Emotional Literacy Personal Responsibility Self-Organisaed Learning Learning Style - weblink Using Feedback Active Listening Self-Coaching Planning for Real Transactional Analysis - weblink Clean Language Nonviolent Communication Changing Mindsets GROW Technique Intuitive Solutions Presencing Visualisation Meditation Clarity & Focus Trans Theory

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Coaching

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Home Page Change Dynamics Change Leadership Change Learning Change Coaching

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Home Page

Change
Dynamics

Change
Leadership

Change
Learning

Change
Coaching

Send an
e-mail