Structural Change
Under construction
You can look at change from three perspectives - events, patterns
and structures.
Most organisation development initiatives tend to react to what's
happened - the events
and activities that attempt to change things for the better.
The next level looks for
data to suggest patterns that can be monitored and methods of
intervention that
can be evaluated for their impact. But the most effective change
focuses on the underlying structures that create the patterns
and give rise to observable events.
It is these deeper structures you need to focus on. They take
the form of people's mindsets, the passions and values that
channel their energy, the mental models that shape their thoughts
and actions, and the networks of relationships between people
and things.
Invisible Structure
Structure is the most powerful force in human affairs. Yet
is is often invisible, created to give coherence to our thinking
and actions, it frees us to focus on other more important
things. As a result you may not be very good at thinking about
structure, or designing new structures that can give you the
coherence of action that you want.
Organisation transformation it seems eludes organisations
until they understand structure. It is not just about accountability
mechanisms, it includes the spoken language and unspoken customs
and rules, and many other processes, practices and policy
making mechanisms. The rapid collapse of the Soviet Union
shows us that structures are not as solid as we think. They
exist largely in people's minds.
The persistent failure to find more effective networked structures
is a mindset that still thinks in materialistic, bureaucratic
and mechanistic terms. In an information world we have to
manage the intangible assets of knowledge, emotion and human
capability through virtual information networks.
Until you can imagine it working in your own situations you
will not be motivated to make it happen.
Changing Structure
It is relatively easy to change strategy and tactics because
they only involve 'first-order' change. Changing fundamental
purposes or changing action and behaviour to fit the strategy,
is much more difficult. This is because it requires 'second-order'
change.
FIRST-ORDER CHANGE is about continuous improvement - doing
more of or better than before but within the same parameters
or mindset.
SECOND-ORDER CHANGE is about moving outside existing frameworks
of thinking. It means changing the way we think about change.
This is sometimes called a 'step change', 'radical change'
or transformational change'.
Changing structures follows the same track. Its easy to make
the decision to change structures, even to put the physical
elements in place, but it takes much longer to shift people's
mindsets to the new patterns of relationships, values and
thinking processes that are required to make the new structure
work.
It is the deeper structures, or habits, of which can be unaware
most of the time, that hold us hostage. If Price refers to
this as a feature of memetic codes found in the brain. Memes
call your brain's attention to some aspects of a situation
and not others. They filter out some thoughts and connect
others to converge on ideas that 'make sense'. For example,
re-engineering was once associated with positive images of
business survival. Now it is associated with negative images
of layoffs, downsizing and takeovers. It is these hidden structures
that make the media so powerful a force for change - and the
status quo, simply because of their power to create images
in people's minds.
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